easy to travel agent portal — user guide
Welcome to the easy to travel agent portal. This guide covers every screen in the portal: how to book airport services and eSIMs, manage orders and refunds, and configure the integrations and team settings behind them.
The portal runs in two environments — Sandbox and Production. Everything in this guide works the same way in both; only the data differs. See Signing in for how to tell them apart.
What you can do in the portal
- Create orders — search airport lounges, Delay Care, Fast Track and Meet & Assist by city, airport or IATA code; sell eSIM data plans and top-ups. See Create order.
- Manage orders — review what you have sold, download and email vouchers, and refund order items. See Orders.
- Report on bookings — inspect every order item and every payment across all orders, with per-column filtering and Excel export. See Order items and Transactions.
- Track your balance — check credit, balance and total balance per contract. See Contracts.
- Browse your catalogue — see every product available under your contracts. See Products.
- Integrate — manage API keys, webhooks and sFTP servers.
- Automate customer email — configure SMTP and email templates.
- Sell online — configure and embed the white-label B2C widget.
- Administer your team — create users and assign roles. See Users.
- Manage your own account — name, password and notification subscriptions. See Settings.
How this guide is organised
| Section | What it covers |
|---|---|
| Signing in | Log in, reset your password, switch environment, log out |
| Navigating the portal | Sidebar, contract selector, account menu, light/dark mode |
| Working with tables | Sorting, column filters, reset view, pagination, Excel export |
| Create order | The whole booking flow, from search to payment |
| Orders | Order list, order details, vouchers, refunds |
| Order items | Global view of every booked item |
| Transactions | Global view of every sale and refund |
| Products | Your product catalogue by category |
| Contracts | Balances and per-contract booking options |
| Users | Team members, roles and permissions |
| API keys | Keys for programmatic access |
| Webhooks | Real-time event callbacks |
| FTP servers | Automated XML event delivery over sFTP |
| Email settings | SMTP server and voucher email templates |
| Widget settings | Configure and embed the B2C widget |
| Settings | Your own profile, password and notifications |
note
Which of these sections you can see depends on your role. Agents and Accountants see a reduced menu; Admins see everything. See Users — Permissions.