Orders

Orders lists every order placed under your contracts — through the portal, the API, or a B2C widget.

The orders table

Column	What it shows
#	Row number in the current view.
Order ID	The order identifier assigned by the system.
Widget ID	The widget the order came from, if it was placed through a B2C widget. — otherwise.
Created date	When the order was created.
Total	The number of order items in the order — not a money amount.
Contract ID	The contract the order was booked against.
Author	The user who created the order, or API for orders placed programmatically.

Sorting, column filters, pagination and Download Excel work as described in Working with tables.

Open an order

Click any row to open the order. The order detail view has two tabs.

Products tab

Every item in the order, one row each, with the full order-item field set — passenger, status, product, pricing, refund window. The columns are documented in Order items; scroll the table horizontally to reach them all.

Transactions tab

Every payment and refund for this order. Columns are documented in Transactions.

Actions on order items

Tick the checkbox on one or more rows in the Products tab. The toolbar actions become available for the selection.

Action	What it does
Refund	Refunds the selected items, where the product allows it.
Download voucher	Downloads the vouchers for the selected items.
Send voucher	Emails the vouchers to an address you specify.
Download Excel	Exports the table.

You can select several rows and act on all of them at once. Use the checkbox in the header row to select everything on the page.

Download a voucher

1. Tick the items you want.
2. Click Download voucher.

Vouchers for refunded items cannot be downloaded.

Send a voucher

1. Tick the items you want.
2. Click Send voucher.
3. Enter the recipient Email and choose the Notification language.
4. Click Send.

The email is sent from your configured sender address — see Email settings. Vouchers for refunded items cannot be sent.

Refund an item

Refundability is decided per item and shown in the item's Status column:

Status	Meaning
Active	The item is valid.
Refund unavailable	The item can no longer be refunded — the refund window has passed, or the product is non-refundable. The Refund action is disabled.
Refunded	The item has already been refunded.

The deadline is in the item's Refund expire date column, and how much comes back is set by the refund policy shown on the product card at the time of booking.

To refund:

1. Tick the item or items.
2. Click Refund.
3. In the Confirm refund dialog, tick I understand that this action cannot be reversed.
4. Click Refund.

warning

Refunds are final. Once refunded, the item's voucher can no longer be downloaded or sent, and the item cannot be reinstated — it has to be rebooked as a new order.

The refunded amount returns to the contract balance and appears as a Refund row in Transactions.