Orders
The orders page allows users to view a list of all orders you have made so far.
Orders Table
Displays records of all orders with the following data:
- No: Sequential order number.
- Order ID: Order identifier assigned by the system.
- Widget ID: Identifier of the widget (will be indicated if order was made via the widget).
- Created Date: Date and time the order was created.
- Total: Total number of order items in the order.
- Contract ID: Contract number.
- Author: User who created the order.
To view order details, click on a specific order in the orders table.
Download Excel Button
Click the Download Excel button to download the file (export the table data to Excel).
Column filtering is available in all tables, and this filtering will affect the data exported to Excel.
View Order Details
Select any order from the Orders table and review the list of order items under the Products tab.
For full details on all order item fields, see the Order Items section.
Request Refund
Refunds are possible until a specified date — Refund Expire Date, which may differ for each product.
- Select an order item(s) in the order by clicking the checkbox to the left of the desired item(s).
- Click the Refund button to request a refund.
You can refund multiple vouchers at once. Note that you can only refund the voucher if the voucher is refundable.
Download Voucher
- Select an order item(s) in the order by clicking the checkbox to the left of the desired item(s).
- Click the Download Voucher button to download the voucher.
You can also download multiple vouchers at once. Note that you can only download the voucher if the voucher is still valid — once it is refunded, downloading the voucher will not be possible.
Send Voucher
- Select an order item(s) in the order by clicking the checkbox to the left of the desired item(s).
- Click the Send Voucher button to send the voucher via email.
- Specify the email address within the field.
You can also send multiple vouchers at once. Note that you can only send the voucher if the voucher is still valid — once it is refunded, sending the voucher will not be possible.
Download Excel Button
Click the Download Excel button to download the file (export the table data to Excel).
Column filtering is available in all tables, and this filtering will affect the data exported to Excel.
You can also review transaction details for the order by navigating to the Transactions tab. For full details on transaction fields, see the Transactions section.
