An order is the basket; an order item is one product for one passenger.
This page shows every order item across every order, which makes it the right place
for reporting, reconciliation and bulk export.
Sorting, column filters, pagination and Download Excel work as described in
Working with tables. Filter first, then export — the
export mirrors what the table is showing.
Columns
The table is wide; scroll horizontally to reach every column.
Identity
| Column | What it shows |
|---|
| # | Row number in the current view. |
| Order ID | The parent order. |
| Order detail ID | This individual item. |
| Contract ID | The contract the item was booked against. |
| Agency ID | The travel agency, when the item was created through a widget. |
| Widget ID | The widget used, if any. |
| Author | The user who created the item, or API if it came through the API. |
Passenger
| Column | What it shows |
|---|
| First name / Last name | The passenger on the voucher. |
| Pax type | Adult or Child. |
| Pax ID | The passenger identifier, when the contract has the Pax ID option enabled. |
| Email | The delivery address, where one was collected. |
Status and dates
| Column | What it shows |
|---|
| Status | Active, Refunded, or Refund unavailable. |
| Created date | When the item was booked. |
| Order status set date | When the status last changed. |
| Visit date (local time) | The service date, in the airport's time zone. |
| Refund expire date | The deadline for refunding this item. |
Product
| Column | What it shows |
|---|
| Category | Lounges, Delay Care, Fast Track, Meet & Assist, eSIM or eSIM top-up. |
| Product name | The product as it appears in the catalogue. |
| Airport code | IATA code. |
| Terminal | Terminal the product sits in. |
| Product value | The numeric part of the entitlement — for example 3 for a three-hour stay. |
| Product type | The unit for that value — for example hours. |
| Total pax | Passengers on this item. |
| Refunded pax | How many of them have been refunded. |
Money
| Column | What it shows |
|---|
| Sales currency | Currency the sale was made in. |
| Gross price in sales currency | Amount charged, in that currency. |
| Rate to USD | Exchange rate applied. |
| Gross price (USD) | Gross amount in USD. |
| Commission (percent/fixed) | Your commission on this item. |
| Net price (USD) | What was actually debited from the contract, after commission. |
| Net margin (USD) | Your margin on this item. |
Category-specific
| Column | Applies to | What it shows |
|---|
| Flight status | Delay Care | Scheduled, Delayed or Cancelled. |
| Flight number | Delay Care, some Fast Track | The covered flight. |
| ICCID | eSIM | Full eSIM identifier. |
| Short ICCID | eSIM | Short form, used for top-ups. |
| eSIM status | eSIM | Installation and activation state. |
Columns that do not apply to a row show —.