Email settings

Email settings controls the emails your customers receive — the voucher delivery mails sent when you use Send voucher, and the automated delivery for eSIMs and Delay Care. Visible to Admins only.

The page has two tabs: SMTP settings and Email template.

SMTP settings

By default the platform sends everything from no-reply@easyto.travel. That works out of the box and needs no configuration.

To send from your own domain instead, turn on Custom server and fill in your mail server details.

Field	Notes
SMTP IP	Host name or IP address of your SMTP server.
SMTP port	The port to connect on.
Sender email	The address customers will see in the From line.
Password	The password for that mailbox.

Click Save.

note

Send yourself a test voucher after changing these settings. If the SMTP details are wrong, voucher emails silently fail to arrive — customers do not get an error, they just get nothing. Turn Custom server off at any time to fall back to the default mailbox.

Email template

On this tab you set up the emails that customers get after a purchase. Each language has one template per service.

Overview

The table lists the languages you have added. Its columns are the services: Lounges, Delay Care, Fast Track, Meet & Assist, eSIM and eSIM top-up.

Each cell shows the status of the template:

Status	Meaning
System	The standard ETT template, not edited.
Custom	Your own version of the template.

The counter in the bottom right shows how many templates are filled, for example 30 / 30 templates filled.

Default language

Pick the default language in the Default language drop-down. That language is marked · default in the table.

If a language has no template for a service, the email is sent with the default language template.

Add a language

1. Click + Add language.
2. Find languages with the search box and tick the ones you need. You can pick several.
3. Click Add N languages, or Cancel to close without adding.

Delete a language

Click the 🗑 icon at the end of the language's row. The default language can't be deleted, so its row has no icon.

View and edit a template

1. Click a cell in the table. The template card opens with:
   • the header Service · Language and the status label;
   • Email subject;
   • Email body.
2. Click Edit to switch to edit mode:
   • the subject is a text field;
   • the body has a rich-text editor: undo/redo, HTML source view, paragraph styles, font, size, text and highlight colour, bold/italic/underline/strikethrough, clear formatting, divider, link, image, alignment, bulleted and numbered lists, indents.
3. Click Save to save, or Cancel to discard your changes.

When you save edits to a System template, a Custom version is created for that language and service.

Reset to the standard template

A Custom template has a Reset to ETT template button. It replaces your version with the standard ETT template, and the status changes back to System.

Navigation

• ← Back to overview takes you back to the table.
• Next: Service · Language opens the next service in the same language. The footer shows where you are, for example Español · 1 of 6 services.