Fast Track
Fast Track is sold from the same search results page as lounges, on its own tab. It uses the standard product card, with two additions: a Service details grid and, for many products, a Pre-order window.
Fast Track is an expedited lane through airport formalities — security, passport control, check-in.
Service details
Each Fast Track card lists exactly which formalities are covered, as an icon grid. Typical entries:
- Business Lounge
- Passport Control — Manual Access / Automatic Gate
- Check-in Priority
- Entrance Security — Manual Access / Automatic Gate
- Aviation Security — Manual Access / Automatic Gate
Two products at the same airport can look identical until you read this grid. Check it matches what the passenger needs before selling.
Pre-order window
Fast Track products usually need lead time. The card shows Available for booking from <date> at <time> — the service must be booked before that cutoff so the airport can staff it. You cannot book a Fast Track product later than its pre-order window allows.
Age bands
Fast Track age bands differ from lounges. Read the band printed on each card — for example Adult (14+) and Child (2–13), where a lounge at the same airport may use 12+ and 2–11.
Flight details
Some Fast Track products require a flight. When they do, you are asked for the flight after adding to cart, using the same lookup as Delay Care — by flight number, or by route via Don't know? Select from list.
Possible errors:
| Message | When it happens | What to do |
|---|---|---|
| No flight information | The flight number and date cannot be found. | Re-check both, or select from the list. |
| Incorrect airport | The flight does not touch the airport you searched. | Search the correct airport. |
| Adult required | Only child passengers were selected. | A Fast Track order must include at least one adult. |
Refunds
Most Fast Track products are non-refundable. The refund policy block on the card is authoritative — read it before selling.